Tap to Pay on iPhone FAQ

  • Updated

In this article, you will learn about some of the most common questions relating to Tap to Pay on iPhone.

Tap to Pay on iPhone allows you to accept contactless payments using just your iPhone without the need for external hardware. You can use your iPhone to accept contactless payments via credit card or other digital wallets right on the Workiz mobile app.

  • An account admin with an iPhone and Apple ID can enable Tap to Pay on iPhone for the rest of your team. This can be done from the Settings page on the Workiz mobile app.

    To learn more about turning on Tap to Pay on iPhone using Workiz Pay, please see this article.
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  • Tap to Pay on iPhone comes at no additional cost to using Workiz Pay.

    Payments collected using Tap to Pay on iPhone also qualify for the card reader rate. To see your rates with Workiz Pay, go to the My account tab of your Workiz Pay dashboard and scroll down to Transaction details.

  • Tap to Pay on iPhone is only available to Workiz Pay users based in the US.

    It is also worth noting that successfully enabling Tap to Pay on iPhone in the US will not allow you to collect payments in Canada.

  • Tap to Pay on iPhone is only available on iPhone 11 or later running iOS 16.7 or later.

    To determine your device’s model and iOS version, open the Settings app on your iPhone and go to About.

  • Tap to Pay on iPhone is not available on iPads or any other Apple devices other than iPhone 11 or later running iOS 16.7 or later.

  • Tap to Pay on iPhone is only available on iPhones, but Workiz offers a separate built-in solution for Tap to Pay on Android. To enable Tap to Pay on Android for your team, please see this article.

  • Workiz has a separate Tap to Pay solution designed for Android users. Any account admin can enable Tap to Pay on Android (whether the admin uses an iPhone or Android). To enable Tap to Pay on Android for your team, please see this article.

  • You will need an account admin with an iPhone and Apple ID to enable Tap to Pay on iPhone for your team.

    Briefly changing a team member’s role for the purpose of enabling Tap to Pay on iPhone is not recommended. This person must remain an admin on your account for as long as you wish to continue using Tap to Pay on iPhone.

  • Tap to Pay on iPhone is only available on iPhone 11 or later running iOS 16.7 or later.

    To determine your device’s model and iOS version, open your Settings app and go to About.

  • With Tap to Pay on iPhone, you can accept any form of contactless payment. This includes contactless credit or debit cards and digital wallets.

  • To determine if your client’s card is compatible with contactless payments, look for the contactless smart card symbol on the front or back of the card.

    The Workiz mobile app will not acknowledge incompatible cards. The app will not provide an error message of any kind for non-contactless cards.

  • Select the option for Tap to Pay on iPhone when collecting a payment through the Workiz mobile app. From there, follow the instructions on the screen.

    To learn more about collecting payments using Tap to Pay on iPhone with Workiz Pay, please see this article.
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  • Although you may have a bank account linked to your Apple ID, all of the payments you collect using Tap to Pay on iPhone on the Workiz mobile app will be sent to the bank account you have linked to your Workiz Pay account.

  • If you are certain a client’s card is contactless, but it is not being read by your iPhone, there may be an issue with the card issuer or card itself. Please try again or try using a different card.

  • If you were using Tap to Pay on iPhone with Workiz Pay before and it suddenly stopped working, it’s possible that your account admin disabled the capability.

    Please contact your account admin to verify that Tap to Pay on iPhone is enabled from the Settings page on the Workiz mobile app.

  • After enabling Tap to Pay on iPhone for your team, it's important that your team fetch the latest account settings from the Settings menu on the mobile app. Otherwise, it may be about an hour before the app updates on its own.

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  • When attempting to use Tap to Pay on iPhone, you may encounter an error stating the transaction failed because “a valid account address is needed." It may also be asking you for a valid phone number.

    This means your Workiz account does not have a valid business address or phone number listed under your Account settings. To resolve this issue, please open your Account settings page and ensure you have valid information saved under Business address and Company phone.

    Select the Business address field and ensure you have selected the suggested address format provided.Group 4381.png

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