In this article, you will learn how to access your Workiz Phone voicemail using the mobile app.
Workiz Phone is packed with a set of tools designed to take your business to the next level. That includes conventional features like voicemail. Workiz takes voicemail a step further by allowing you to create jobs and leads right from the voicemail message.
In Workiz, voicemail is a feature linked to call flows. When receiving your Workiz Phone number, your account will automatically receive a call flow that forwards calls from your Workiz Phone number to your actual phone number. That call flow will come equipped with voicemail capabilities. To learn more about editing your voicemail in call flows, please see this article.
Tip: To learn how to access your voicemail on desktop using the web app, please see this article.
Accessing voicemail from the Calls tab
From the mobile app, select the Calls tab
Select the Voicemail tab
Select one of the calls
Press play to listen to the recording
The mobile app will allow you to create leads or jobs directly from a voicemail message.
You can also send the voicemail recording via email or text message.
Accessing voicemail from the Messages tab
With Workiz Phone, voicemail messages are automatically transcribed and sent to your Workiz Message Center for you to review.
Select the Messages tab
Select the message containing a voicemail transcription
Review the transcription
Like the Calls tab, voicemail transcriptions from the message center will also equip you with the following features directly from the message:
Creating a job
Creating a lead
Playing the voicemail
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