In this article, you will learn how to update your call greeting and voicemail messages.
Workiz allows you to customize the messages your clients hear during incoming calls through the call flow builder. In order to update the messages for your call greeting and voicemail, you must already have an existing call flow.
To learn more about creating a call flow, please see one of the following articles:
Updating your call greeting message
From the navigation bar, select Settings > Settings
Under Calls & Texts, select Call flows
Under Actions, select the edit button for the call flow you would like to update
On the left side of your call flow, select Greeting
Customize the message your clients will hear when dialing your number during business hours
Choose Text-to-Speech or MP3 as desired
Text-to-Speech: A voice assistant will read the message you enter into the text editor
MP3: Record and upload your own audio file (MP3) for the system to play aloud
Update the Greeting message as desired and select Save
Updating your voicemail message
On the left side of your call flow, select Voicemail
Customize your open-hours voicemail
Choose Text-to-Speech or MP3 as desired
Update the Voicemail message as desired and select Save
On the right side of your call flow, select Voicemail
Customize your closed-hours voicemail:
Choose Text-to-Speech or MP3 as desired
Update the Voicemail message as desired and select Save
Once you’re satisfied with this call flow, select Save Call Flow to save your updates
Need more help? See related articles below: