- Click ‘Calls’ from the left-hand menu.
2. Click Settings > Call flows
3. Edit the call flow you wish to forward.
Note: Numbers are assigned to call flows and the path of the call is determined by the call flow it is assigned to.
4. In your call flow, expand the Forward widget by clicking Show.
5. Under the "Forward To Whom" section you can either enter a phone number, or pick from your users, devices or groups.
5.1 Use the number field to manually enter a number.
5.2 Use the "User Or Group" section to forward the call to a user or forward it simultaneously to a group.
6. Click Save and all the numbers assigned to this call flow will now forward to your new selection.