In this article, you will learn how to update the phone number your Workiz Phone calls are being forwarded to.

In Workiz, call forwarding is a feature built into call flows. When signing up for a Workiz account, you will automatically receive a Workiz Phone number, as well as a call flow that forwards calls from your Workiz number to your actual phone number.

Changing where your calls are forwarded to can be done in just a few steps.

Changing where your calls are being forwarded to

  1. From the navigation bar, select Settings > Settings

  2. Under Calls & Texts, select Call flows

  3. Next to the call flow you want to update, select the edit icon

  4. Edit the flow name to reflect the changes you want to make (e.g., change from Forward to Person A to Forward to Person B)

  5. Select Save

  6. On the left side of your call flow, select Forward

  7. Select the specific Group or User that should receive the forwarded calls

    IMPORTANT: We strongly encourage you to forward calls using the softphone options provided.

    Forwarding calls to an external number may interrupt your call flow and prevent the remaining steps of your call flow from taking place.

    Forwarding calls to an external number will also prevent unanswered calls from being marked as missed. Calls that are answered on an external number will not be trackable or recorded.

  8. Select Save

  9. Select Save call flow

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