Managing permissions for franchise sub-accounts

  • Updated

This feature is currently only available to users who are part of the beta program.

To join the beta, please contact support.

In this article, you will learn how to manage permissions across all of your franchise sub-accounts or locations.

Managing permissions centrally helps ensure consistency across your business, improve security, and give each location access only to the tools and features they need.

Applying restrictions to franchise locations

By default, every new sub-account in your franchise setup has full access in Workiz, just like any other new account. You can apply restrictions to a sub-account to limit specific capabilities within that location, including:

  • Changing payment dates
  • Updating done jobs
  • Deleting jobs
  • Deleting clients
  • Deleting payments
  • Create, delete job types
  • Create, edit custom fields
  • Create, edit ad sources
  • Delete invoices
  • Edit account settings
  • Edit job type after creating job/lead

This is ideal for franchise HQs that require greater operational control, consistency, and account oversight across locations.

  1. From the top navigation bar, select your profile icon > Settings
  2. Under Users & roles, select Franchise management
  3. Next to the sub-account you want to edit, select Set permissions
    Group 63280620.png
  4. Enable the toggle switch for any capability you want to restrict
    2026-05-29_14-02-25.484 1.png

    When applying sub-account restrictions, turning on a toggle restricts the sub-account from performing that action. For example, turning on the restriction to delete jobs prevents that sub-account from deleting jobs. If a restriction is left disabled, they can perform the action.

  5. Select Save
  6. Repeat Steps 3-5 for all remaining sub-accounts

What your sub-accounts will see

When a sub-account encounters a restriction that prevents users from performing a given action within their own account, they will be notified of the context and prompted to contact you if it wants to change its capabilities.

Group 63280619.png

 

Was this article helpful?