In this article, you will learn how Genius Answering captures potential opportunities for your business.
Genius Answering is an AI-powered answering service capable of picking up incoming calls, speaking with your customers about the services they need, and even adding jobs to your schedule. Genius Answering is a powerful AI tool built right into Workiz, eliminating the need for manual training.
Although your AI agent is capable of handling calls and booking jobs for your business, not every caller will complete the booking process. Sometimes a client may share details about the service they need and end the call before scheduling. Genius Answering helps ensure these opportunities aren’t lost by capturing the lead and notifying your team so you can follow up.
When a client calls with clear intent to book a service or take a specific action but the request isn’t completed, Genius Answering will automatically notify you. You’ll receive a notification in the Message Center with a brief summary of the call and a recommended next step for your team.
This functionality is built into Genius Answering by default, helping ensure your team never misses and opportunity to follow up with a potential customer.