In this article, you will learn how to port your phone number out of Workiz.

Porting your number out of Workiz is the process of transferring your phone number from Workiz to a new carrier or service provider. 

How to port your phone number out of Workiz

Porting your number out of Workiz typically involves the following steps:

1. Contact Workiz support to request a port-out
2. Workiz submits the request to our underlying provider
3. Our provider prepares the required port-out details
4. When available, Workiz shares these details with you via email
5. You provide the information to your new provider, who will initiate the port request

Please be aware that Workiz cannot submit the request to your new provider on your behalf.

Your new provider will require several details to complete the request. While Workiz can provide some of the information your new provider needs, you must contact your new provider to complete the transfer. 

What you may request from Workiz

The first step in requesting a port-out is identifying the phone numbers you want to transfer. Once you have done this, please contact our support team to request the information your new provider will need to initiate the port request.

Some of these details are not immediately available and must first be requested from Workiz's underlying telecom provider. After receiving your request, our team will submit it to the provider and share the details with you as soon as they become available. While we make every effort to process your request promptly, the timeline may depend on how quickly our provider is able to generate the required information. 

The information typically requested includes: 

• Customer service records (CSR)
  • Account holder name
  • Service address
• Account SID

• Port-out PIN

  This is generally only required for US numbers. Canadian or toll-free numbers may only need to provide the account SID.

Please ensure all information is accurate before sharing it with your new provider. Providing incorrect details may delay the porting process.

Expected timelines

The time required to complete a port request can vary. Processing times may depend on several factors, including how quickly the port-out PIN is issued by Workiz’s underlying provider, the accuracy of the information submitted to the new provider, and the processing timelines of both providers involved.

What to expect during the port-out process

Your number will remain active in Workiz until the port-out process is complete. All incoming calls and messages will continue to route through Workiz as normal. 

Once you receive the necessary port-out details from Workiz, all future communications regarding your request will come from your new provider. They will contact you once your request has been completed, or if more information is required. 

For help after submitting your porting request, please contact us at porting@workiz.com. 

Deleting your number after port-out

Please note that porting a number out of Workiz does not automatically remove it from your Workiz account. Once your new provider confirms that the port has been completed, you will need to manually delete the number from your account.