In this article, you will learn how to make your Genius Answering calls sound more natural by adding subtle background noise.
Genius Answering is an AI-powered answering service capable of picking up incoming calls, speaking with your customers about the services they need, and even adding jobs to your schedule. Genius Answering is a powerful AI tool built right into Workiz, eliminating the need for manual training.
Jessica (your AI agent) is designed to carry natural, human-like conversations with your customers. In some cases, brief pauses may occur while the AI processes a request, which can momentarily interrupt the natural flow of the call. Adding subtle, ambient office sounds — such as light background chatter or keyboard typing — helps fill those moments and reassures callers that the conversation is still active, not disconnected.
Enabling background noise for AI-handled phone calls
Background noise can be enabled or disabled from your Genius Answering settings.
- From the sidebar menu, select Genius AI
- Select Configure
- Select Voice & tone
- Scroll down to Background noise and check the box for Enable background noise
- Select Save
Once enabled, your calls will sound more natural and engaging, minimizing awkward silences and delivering a professional, human-like experience for your customers.