In this article, you will learn how Workiz calculates conversations for Genius Answering.
Genius Answering is an AI-powered answering service capable of picking up incoming calls, speaking with your customers about the services they need, and even adding jobs to your schedule. Genius Answering is a powerful AI tool built right into Workiz, eliminating the need for manual training.
When you add Genius Answering to your Workiz subscription, you’ll receive a set number of conversations each month.
In Workiz, a conversation refers to an interaction between your AI agent and a client — whether it happens over phone calls or text messages. When your Genius Agent engages with a client, that interaction counts toward your conversation usage for the month.
How conversations are measured
Because calls and texts work differently, Workiz counts them differently.
| Type | How it's counted |
|---|---|
| Call | Any phone call that lasts 20 or more seconds. If a call is ended before it reaches 20 seconds, it will not count toward your conversation usage. |
| Text | Any interaction where your AI agent sends at least four messages within a three-day window. If your AI agent sends another message after that window has passed, it will be counted as a new conversation. |