Tracking transactions with the Payments report

  • Updated

In this article, you will learn how to use the Payments report to monitor your transactions in Workiz. 

The Payments report is designed to give you insight into all of the financial activity you’ve logged and processed in Workiz, including cash payments and credit card transactions.

This report is different from the Payments table found in your Workiz Pay dashboard. This report will display all of your transactions, whereas your Workiz Pay dashboard will only display the payments you’ve collected using Workiz Pay.

Understanding the Payments report

This report defaults to the current month, but you can adjust the time range selector to display data from a different time period (e.g., last 14 days, last 30 days, etc.). The payment dates are determined based on the actual date of payment receipt, independent of the associated job, estimate, or invoice dates. 

The data displayed can be filtered by payment type, service area, and/or tech. 

This report also contains columns that are unique to certain payment types. For a better understanding of how certain columns relate to payment types, please see the following table:

Column title Payment type Description
Status Credit charge or ACH The status of the electronic payment.
Confirmation code Credit (offline), bank transfer (offline), financing (offline), check, Cash App, Venmo, Zelle The confirmation code you manually entered when logging the transaction.
Tip Credit charge Tips that your team may have received. For a more comprehensive breakdown of your team’s tips, please see the Tips report.
Card Credit charge The last four digits of the card used for the credit charge.

The Payments report will also display the primary technician assigned to the job that received a payment. A technician will only be listed for payments related to jobs, whether the payment was collected directly on the job itself or a job-linked estimate or invoice. If a payment was collected on an estimate or invoice linked to a job, this report will only display the job ID and not the relevant estimate or invoice ID. You may open the relevant job to determine if the payment was collected for an estimate or invoice. 

All payments will be assigned a transaction method to help you understand exactly how the payment was logged or collected. For example, a credit charge may have been collected using the client portal, processed using a card reader, or manually keyed.

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