In this article, you will learn how to update the phone number your Workiz Phone calls are being forwarded to.
In Workiz, call forwarding is a feature built into call flows. When signing up for a Workiz account, you will automatically receive a Workiz Phone number, as well as a call flow that forwards calls from your Workiz number to your softphone.
Changing where your calls are forwarded to can be done in just a few steps.
Changing where your calls are being forwarded to
- From the navigation bar, select the profile icon > Settings
- Under Calls & Texts, select Call flows
- Next to the call flow you want to edit, select the pencil icon ( )
- Edit the flow name to reflect the changes you want to make (e.g., change from Forward to Person A to Forward to Person B)
- Select Save
- On the left side of your call flow, select Forward
- Select the specific user or group that should receive the forwarded calls
- Select Save
- Select Save call flow