In this article, you will learn how to set your caller ID using Workiz Phone.

With Workiz Phone, you can assign a Caller ID Name (CNAM) that allows your outbound calls to feature your business’s name instead of the phone number itself. Setting up CNAM is also an effective way of preventing your outbound calls from appearing as "spam risk" on your clients's devices.

Caller ID setup eligibility 

Setting up your caller ID in Workiz is only available to businesses that:

• Are based in the US
• Are subscribed to a Workiz Phone plan
• Have already registered for text messages (A2P 10DLC) as a business (i.e., not a sole proprietor)
  

  To learn more about registering your business, please see this article.

How to set up your caller ID

1. From the navigation bar, select the profile icon > Account
2. Under Account, turn the toggle switch under Caller ID on
   
3. Set up your caller ID:
   
   1. Caller ID: Enter the name you want your clients to see when calling them using Workiz Phone
   2. Confirm caller ID: Re-enter your caller ID name
   3. Business identifier: Select EIN or DUNS number and enter the corresponding number
      

      Your Caller ID Name cannot include special characters or numbers and must be limited to 15 characters (including spaces).

4. Select Save

It may take up to 7 business days for your caller ID to register and appear on outbound calls.