Understanding invoice statuses

  • Updated

In this article, you will learn about invoice statuses.

Unlike estimates, leads, or jobs, an invoice’s status cannot be updated directly from a dropdown menu. Instead, an invoice’s status is updated indirectly by a series of related actions.

Here is a list of the statuses an invoice may be categorized under:

  • No amount: An invoice was created, but line items were not added
  • Due: A sent invoice is unpaid but still within the due date
  • Overdue: A sent invoice has gone unpaid past the due date
  • Paid: An invoice was sent and paid

While invoice statuses primarily focus on payments, invoices may also be labeled as sent and unsent.

An invoice may simultaneously be unsent and overdue, depending on how the invoice’s due date was configured.

Due invoices

After creating an invoice, the invoice will automatically receive a due date that reflects the default payment terms defined in your account settings (e.g., upon receipt, net 14 days, etc.). If you created custom client payment terms for this client, the invoice will reflect those payment terms instead.

An invoice will have a status of due as long as the invoice has not surpassed the due date defined by the payment terms.

Overdue invoices

An invoice’s status will automatically change to overdue if one of the following occurs:

  • The invoice is not paid before the due date
  • The due date was set to Due now (i.e., due upon receipt)

Paid invoices

Once the balance of an invoice has been paid, it will automatically change to paid. Partially paid invoices will not be marked paid until the entire balance has been collected.

You may collect a payment for an invoice manually or online using Workiz Pay. To learn more about enabling online payments using Workiz Pay, please see this article.


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