Workiz Card FAQ

  • Updated

In this article, you will learn about some of the most frequently asked questions for Workiz Cards.

Workiz Cards are powered by Workiz Pay, giving you access to a line of credit that you can use to support your business’s day-to-day operations. Workiz Cards come at no cost to your business — no fees, no interest, and no impact on your credit score.

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Unlike traditional credit cards, the balance on a charge card like Workiz Card must be paid off at the end of each month. You will not be allowed to carry a balance from one month to the next.

Workiz Cards can be used to make purchases online or in person where Visa cards are accepted. 

You can manage your Workiz Card from the Workiz Pay dashboard, providing you with the ability to pay off your balance, view recent transactions, and more.

Workiz Card eligibility

To be eligible for Workiz Card, you must:

    • Maintain an active Workiz subscription (Standard or Ultimate)
    • Ensure your Workiz Pay account is in good standing for a minimum of 3–6 months
    • Maintain consistent processing volume of at least $2,500 per month using Workiz Pay
    • Be approved by our service and financial institution partners 
    • Be based in the United States, except for the following states:
      • California
      • North Dakota
      • South Dakota

Signing up for a Workiz Card

If you believe you meet the requirements for a Workiz Card but do not see the option to enroll from your Workiz Pay dashboard, please contact support.

  1. From the sidebar navigation, select Workiz Pay > Cards
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  2. Select Start to initiate the application
  3. Verify the information on file is correct and select Confirm and continue
  4. Select Connect my account to connect your bank account for automatic payments
  5. Enter the 6-digit code texted to the number on file to set up 2-factor authentication
  6. Select Take me to my card

After setting up your Workiz Card, you’ll have access to your card information, available credit, balance, payment due date, and more.

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Using your Workiz Card

You can begin making purchases online immediately using the card details provided.

To view your card details, select the eye icon on the bottom-right corner of the digital card.

If you chose to also receive a physical card, you will be able to make purchases in person after receiving your card. In the meantime, you have the option of adding your card to your mobile wallet (e.g., Apple Wallet, Google Wallet) so that you can make in-person purchases where contactless payments (Tap to Pay) are accepted. 

To learn more about making purchases using your mobile wallet, please select your operating system:

Frequently asked questions

    • In order to be eligible to apply for a Workiz Card, you must be:

      • Enrolled in a paid Workiz plan (Standard or Ultimate)
      • Signed up for Workiz Pay
      • Based in the United States

      If you believe you meet the requirements for a Workiz Card but do not see the option to enroll from your Workiz Pay dashboard, please contact support.

    • Workiz Cards can be used where Visa cards are accepted. You can make purchases online or in person where contactless payments using mobile wallets (e.g., Apple Pay, Google Pay, etc.) are supported. If you chose to receive a physical card as well, you will be able to use it to make purchases in person where Visa cards are accepted.

    • Yes, after signing up, you will have the option to request physical cards. Cards will be delivered in approximately seven business days.

    • None! Workiz Card is offered without any interest or fees of any kind.

    • Your balance — along with your available credit, recent transactions, and more — can be viewed from the Cards tab of your Workiz Pay dashboard.

    • Yes, syncing your Workiz Card with QuickBooks Online will allow you to sync all future settled transactions.

      Syncing your Workiz Card payments to QuickBooks is not connected to the separate integration Workiz supports for QuickBooks Online.

      After syncing:

      • A new Workiz Card account will be created in your Chart of Accounts
      • New transactions will automatically be tagged "Ask My Accountant" to simplify the reconciliation process
      • New transactions will sync on a regular basis

      To sync your card to QuickBooks:

      1. From your Workiz Pay dashboard, select Cards
      2. Select More... > Connect to QuickBooks
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      3. Complete the connection process

      Connecting to QuickBooks will only sync future transactions. To sync older transactions, you can export your transactions and manually import them into QuickBooks.

      After connecting to QuickBooks, a "Workiz Card" entry will automatically be created in your Chart of Accounts, as well as an "Ask my accountant" expense category. On a daily basis, your recent Workiz Card activity will be reported to QuickBooks (i.e., all settled transactions up until two business days earlier). Transactions will be organized and recorded according to the account and expense category specified above.

    • First, see if you can resolve the matter privately by contacting the merchant directly.

      If that does not resolve the matter, you can file a dispute from your Workiz Pay dashboard.

      1. From your Workiz Pay dashboard, select Cards
      2. Select the unrecognized transaction
      3. Select Dispute and provide the required information
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      You will be provided with updates relating to your dispute as they become available.

    • If you suspect your card may have been compromised, we recommend freezing and replacing the card:

      1. From your Workiz Pay dashboard, select Cards
      2. Select Manage cards
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      3. Next to the card you want to replace, select Freeze
      4. For that same card, select More... > Replace card
    • To export your Workiz Card transactions:

      1. From your Workiz Pay dashboard, select Cards
      2. Scroll down to the Transactions table and select the download icon ( )
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    • Pending transactions are transactions that haven't been fully processed yet.

      Depending on the transaction type, you may see a transaction listed as pending for 2–4 business days.

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