Updating the card on file for your Workiz subscription

  • Updated

In this article, you will learn how to update the card you have on file for your Workiz subscription.

  1. From the navigation bar, select the gear icon ( ) > Billing
  2. Under Payment method, select Update card
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  3. Update your card:
    1. Cardholder
    2. Card number
    3. Expiration date
    4. Billing address
    5. Select Update payment

Your payment method will be updated immediately and used for your next billing statement.

You may occasionally run into issues with using a valid card that has sufficient funds. This may be the result of having on-demand billing set up for your Workiz Phone plan.

Your banking institution may become accustomed to only seeing the predictable, scheduled billing charges associated with your Workiz subscription. It may automatically decline the irregular billing charges associated with on-demand phone usage.

In this scenario, you may be required to contact your bank to explain the circumstances and approve those charges.

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