How clients can opt out of receiving text messages from your business

  • Updated

In this article, you will learn how clients can opt out of receiving text messages from your business.

Major carriers across North America recently adopted changes aimed at protecting consumers from spam messages. These changes impact the way businesses like yours can send messages to consumers using a software service for business messaging such as Workiz Phone.

How clients can unsubscribe

To satisfy the new requirements, Workiz will automatically follow up the first text message you send to a new client with a message that includes instructions on how to opt out of receiving messages from your business. This setting is required and cannot be disabled.

Clients will be able to reply to your business with the following keywords to opt out at any time:

  • STOP
  • END
  • QUIT

Automated opt-out messaging was enabled for all accounts on April 30, 2023. Clients who received text messages prior to this date will receive the opt-out message upon the first text message received after this date.

After clients unsubscribe

If a client unsubscribes using one of the keywords, you will receive the text message containing the keyword. Once a client has unsubscribed, any future text messages you attempt to send to this client will fail to send.

After a client unsubscribes, they will receive a follow-up message with instructions on how to resubscribe. Clients will be able to reply with the following keywords to resubscribe:

  • YES

Even if a client unsubscribes from text messages, you will still be able to contact them via phone or email.

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