In this article, you will learn about the different types of message statuses you may see when sending texts with Workiz.
Each text you send from the Workiz Message Center will include a status to describe the current state of the message that helps you understand whether your recipient received the message.
Text message statuses
The message was sent but not yet delivered to the recipient. Typically, a sent status will be replaced by a received or not received status within seconds or minutes.
Multimedia messages may occasionally remain in the sent status due to standard carrier practice.
If a message remains in the sent status for more than 72 hours, it is unlikely to receive an updated status.
The message was successfully delivered to the recipient.
The message was sent but could not be delivered to the recipient.
When applicable, this status may be accompanied by additional details regarding the need for registration. To learn more about registering your business for text messages, please see this article.
The message could not be sent due to an error.
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