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Troubleshooting common Zapier errors
Troubleshooting common Zapier errors
Understand the common issues that may come up when using Workiz and Zapier.
K
Written by Kristian
Updated over a week ago

In this article, you will learn how to resolve some of the most common issues you may encounter when using Workiz and Zapier.

Authentication failed

This error is often the result of one of the following scenarios:

  • Your API token and/or API secret were entered in the wrong fields

  • Your API credentials are no longer valid

To fix this issue, ensure the API credentials you provided to Zapier are up to date and entered into the corresponding fields.

Tip: The credentials provided on your Developer settings page are not presented in the same order as they are requested on Zapier. Make sure to enter the credentials into the correct fields.

If necessary, generate a new set of credentials and enter them into Zapier. You can generate new credentials by Request new credentials from your Developer settings page.

Field validation error

This error may be the result of the following scenarios:

Ad source used in Zap does not exist in Workiz

Fix: Ensure the ad source used in the Zap exists exactly as it appears in Workiz (including identical spelling)

Email address has an incorrect format

Fix: Ensure that the email address is entered in the conventional email format (i.e., username@domain.com)

Phone number has an incorrect format

Fix: Ensure the phone number is entered in the conventional phone number format (10-digit length)

Zip code has an incorrect format

Fix: Ensure the zip code is entered in the conventional zip code format (5-digit length)

Job type used in Zap does not exist in Workiz

Fix: Ensure the job type used in the Zap exists as a job type in Workiz

Service area used in Zap does not exist in Workiz

Fix: Ensure the service area used in the Zap exists as a service area in Workiz

Tip: Service areas can be entered using the exact spelling or its API name (e.g., Mira Mesa or mira_mesa).

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