In this article, you will learn how to help resolve an issue you may encounter when using Workiz Phone. If you are experiencing an almost immediate drop when making outbound calls, please read this article to help resolve your issue.
This issue may be the result of recent changes adopted by major US carriers (e.g., T-Mobile, AT&T, Verizon) designed to protect consumers from receiving spam calls.
You can help resolve this issue by registering your phone number(s) with the major carriers using this link:
After submitting your registration request, you will receive a message confirming receipt of your request directly from three different call analytics providers:
First Orion (T-Mobile)
Transaction Network Services (Verizon)
From that point forward, you may be required to communicate individually with each of these analytics providers to complete your registration. Workiz will not be able to provide insight into the progress of your registration request.
Tips on registering your Workiz number
For guidance on completing the registration form, please see the following information:
Company numbers: Enter the phone number(s) you want to register and the associated caller ID(s)
I believe my calls are: Select Other
Contact name: Enter your full name
Company phone: Enter the phone number listed under your Workiz account settings
Note: This should not be a phone number purchased from Workiz.
Email: Enter your email address
Calling company name: Enter your business name
Calling company address: Enter your business address
City: Enter the city for your business address
State: Choose the state for your business address
Zip code: Enter the zip code for your business address
Calling company URL: Enter your business website address
Service provider(s): Enter Twilio
Calls per month: Enter the average number of calls you make and receive per month using your Workiz numbers
Verification code: Select Send verification code and then enter the code sent to the email address you provided above
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