In this article, you will learn about some of the general troubleshooting procedures for Workiz Phone.
Verify your Workiz Phone is turned on and you’re available to receive calls
From the navigation bar at the top of the page, verify the phone icon is ON
From the dialer window, verify there is a green dot next to your initials on the upper-left corner indicating your availability
Verify your billing is up to date
Open your Billing page and verify your account has not gone over your allotted minutes and texts
From the Billing page, verify On-demand charges is enabled
Note: In the event that you have exceeded your allotted minutes and texts, you can use On-demand charges to keep your phone plan active. With this setting enabled, you will be charged by the minutes used.
Verify your Workiz Phone number has been configured correctly
Open your Numbers page and verify your desired phone number is labeled Workiz number
From the Numbers page, verify your desired phone number is assigned to a call flow
Verify your call flow is configured correctly
From the Call flows settings page, open the call flow your phone number is assigned to
Verify your business hours are set correctly
Verify calls are being forwarded to the desired team members
Issues on the mobile app
From your device’s internal settings, verify notifications have been enabled for the Workiz app
From the Workiz app, open the Calls tab and verify your status reads Available in the upper-right corner
Ensure your phone number is registered with the major carriers
If you are experiencing an almost immediate drop when attempting to make outbound calls, please see this help article.
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