Move to the new Workiz Pay!
We recently made the switch to a new version of Workiz Pay that now uses Stripe technology. Support for the old Workiz Pay via WePay will end on Nov. 30, 2022. Existing customers using Workiz Pay via WePay will need to migrate their accounts to the new Workiz Pay before that date.
The new Workiz Pay is faster, offers improved customer support, gives you enhanced control over your online payments, and enables us to offer modern payment capabilities.
Getting set up with the new Workiz Pay is quick and easy. Existing customers will still be able to collect payments using Workiz Pay via WePay until their account is fully migrated.
Ready to make the switch? Click here.
In this article, you will learn how to manage client disputes using the Workiz Pay dashboard.
What is a dispute?
A dispute is when a cardholder — typically your client — questions your Workiz Pay charge with their card issuer. A successful dispute can lead to a chargeback. A chargeback is when the cardholder is refunded the charged amount, with that amount being deducted from your business account. In the event of a chargeback, your business would also be charged a $25 fee.
You may be able to recover your funds by contacting your client AND formally responding to the dispute.
How to manage disputes
Workiz will notify you of a dispute via email, detailing the reason for the dispute as well as a description of the dispute.
With Workiz Pay, you also have access to the Workiz Pay dashboard, where you can see all of your disputes and their statuses.
To access this page:
From the sidebar navigation, select Workiz Pay
Select the Disputes tab
The Workiz Pay dashboard provides a detailed view of all of the disputes made against your business. From here, you’ll see the dispute’s status, reason, client, job ID, as well as important dates linked to the claim.
The Disputes tab will allow you to filter between the following disputes:
Needs response: Disputes that require a response require a response
All disputes: All of your disputes
Tip: This tab will also include the disputes that you have already responded to. Those will be labeled Under review.
Won: Disputes that were resolved in your business’s favor
Lost: Disputes that were NOT resolved in your business’s favor
You can select a dispute to see more information on how to proceed.
Here, you’ll see a breakdown of all the dispute details, as well as the necessary steps you can take to help resolve the dispute.
Before formally responding to a dispute, we always recommend that you contact your client directly to understand what went wrong. You’ll have the option to contact your client via phone or message right from the dispute page. Selecting the message option will provide you with a template message that you can send to your client to get the conversation started.
To learn more about how to resolve disputes, please see this article.
Need more help? See related articles below: