In this article, you will learn how to create a custom automation rule in the Workiz Automation Center.

Workiz Automations is an add-on designed to send automatic notifications to your team and clients based on certain conditions you define. This feature is designed to save you time, prevent job cancellations, and help scale your business with less effort.


Tip: In order to create and use automation rules, you will first need to enable the Workiz Automations add-on from the Marketplace. To learn more about enabling the add-on, please see this article.


How to create a custom automation rule

  1. From the navigation bar, select Settings > Settings

  2. Under General settings, select Automation Center

  3. Select Add automation

  4. Customize your automation rule:

    1. Rule title: Enter a name for the automation rule you are creating

    2. This happens: Choose the event that should trigger this automation rule

    3. Someone: Choose the person that should receive the notification for this automation rule

    4. Reminder: Choose the type of notification that you want to send for this automation rule

      1. Customize the message as desired


        Tip: Select the text-editing window and open the short code library ({...}) to create messages that automatically pull relevant information from the job, invoice, estimate, or client details related to this automation rule.


      2. Select Save and close

    5. Within a defined time: Choose when this notification should be sent

    6. Field: Choose when this notification should be sent

    7. (Optional) Add condition: Create a condition to define the exact scenario requirements that should be applied to this automation rule (e.g., only if source = Google, only if client tag ≠ loyal customer, etc.)

    8. Business hours: Determine whether you want the notifications for this automation rule to only be sent between 9 a.m.–5 p.m. and check the box accordingly


      IMPORTANT: This setting is NOT related to your company’s business hours in Workiz. Checking this box will ensure messages from an automation rule are sent no earlier than 9 a.m. and no later than 5 p.m. as a courtesy to your customers.


    9. Select Add automation

Monitoring automation activity

Once you save your automation rule it will be listed under the My Automations tab at the top of the screen.

You can turn an automation off to prevent it from sending out notifications by turning the corresponding toggle switch to OFF (gray).

This tab will also allow you to see how many times your automation rule has been triggered.

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