In this article, you will learn how to monitor customer satisfaction with the flagged messages add-on.

The Workiz Message Center is your all-in-one hub for business communications, allowing you to send texts and emails to your clients and team members.

But, for a variety of reasons, your business communications may not always result in a pleasant experience for all parties involved. Whether you’re dealing with an upset customer or an employee who isn’t providing the customer service your business guarantees, you should always have visibility of problematic conversations.

Workiz makes this possible with the flagged messages add-on — a feature that enables you to identify concerning messages relating to profanity, customer dissatisfaction, or employee misconduct within the Workiz Message Center.

Enabling the flagged messages add-on

  1. From the navigation bar, select the Marketplace

  2. Under Add-Ons, select Flagged Messages

  3. Turn the toggle switch above Feature not active ON (green)

Using the flagged messages add-on

  1. From the navigation bar, select the Workiz Message Center

  2. Scroll through your conversations to find a message that has been flagged

    Tip: Flagged messages will feature a purple flag.

  3. Open the conversation and review the flagged message

    Tip: The flagged part of the message will be highlighted in purple within the messaging window.

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