Move to the new Workiz Pay!
We recently made the switch to a new version of Workiz Pay that now uses Stripe technology. Support for the old Workiz Pay via WePay will begin ending on Nov. 30, 2022. Existing customers using Workiz Pay via WePay will need to migrate their accounts to the new Workiz Pay before that date.
The new Workiz Pay is faster, offers improved customer support, gives you enhanced control over your online payments, and enables us to offer modern payment capabilities.
Getting set up with the new Workiz Pay is quick and easy. Existing customers will still be able to collect payments using Workiz Pay via WePay until their account is fully migrated.
Ready to make the switch? Click here.
In this article, you will find the template to use when sending your official dispute response to the Workiz Pay team.
What is a dispute?
A dispute is when a cardholder — typically your client — questions your Workiz Pay charge with their card issuer. A successful dispute can lead to a chargeback. A chargeback is when the cardholder is refunded the charged amount, with that amount being drawn from your Workiz Pay account. In the event of a chargeback, your business would also be charged a $25 fee.
If your Workiz Pay balance cannot cover the chargeback amount, the remaining amount will be drawn from your business bank account.
Workiz will notify you of a dispute via email, detailing the reason for the dispute as well as a description of the dispute.
You may be able to recover the chargeback funds by contacting your client AND formally responding to the dispute.
A formal response to a dispute requires you to collect and submit evidence that helps explain why your service charge should not have been disputed in the first place.
For more information on gathering evidence in a response to a dispute, please see this article.
Providing evidence to the Workiz Pay team
IMPORTANT: You only have one opportunity to submit your evidence. Workiz will immediately submit your evidence, which is then forwarded to the issuing bank. You will not be able to make any changes or additions to your evidence after submitting.
Please make sure you have assembled all of your evidence prior to submitting.
Once you have gathered your evidence, you will need to submit it to the Workiz Pay team using the email template provided below. The Workiz Pay team will submit your response on your behalf.
Copy and paste the text from the following section into an email message
Replace the placeholder text with the information that corresponds to the dispute
Attach the following files relating to the dispute:
IMPORTANT: Please ensure your files follow the evidence guidelines as defined here. The card issuer reviewing your response will consider a response incomplete if you do not follow the instructions.
Send email to email@example.com
Workiz Pay dispute email template
To whom it may concern,
After carefully reviewing the details of the dispute, we would like to formally contest the chargeback made by [client name] relating to [Job ID] for [chargeback $ amount].
Enter the client’s email address
Enter the client’s full name
Client billing address
Enter the client’s billing address
Enter a brief description of the service provided to the client
Enter the date on which the service took place (MM/DD/YYYY)
Please review the attached documents, which invalidate the cardholders claim that the charge was worthy of a dispute, and find this dispute in our favor.
A list of attachments is as follows [remove as needed]:
Written communication with the client
[your business name]
It will take up to three months for the bank to review your evidence and make a final decision on the dispute. Once the bank reaches a decision, that outcome is final.
We will notify you once a decision has been made.
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