IMPORTANT: We recently made the switch to a new version of Workiz Pay that now uses Stripe technology. Support for the old Workiz Pay via WePay will end over the next couple of months. Existing customers using Workiz Pay via WePay will need to migrate their accounts to the new Workiz Pay.

The new Workiz Pay is faster, offers improved customer support, gives you enhanced control over your online payments, and enables us to offer modern payment capabilities.

Getting set up with the new Workiz Pay is quick and easy. Existing customers will still be able to collect payments using Workiz Pay via WePay until their account is fully migrated.

Ready to make the switch? Click here.


In this article, you will find the template to use when sending your official dispute response to the Workiz Pay team.

What is a dispute?

A dispute is when a cardholder — typically your client — questions your Workiz Pay charge with their card issuer. A successful dispute can lead to a chargeback. A chargeback is when the cardholder is refunded the charged amount, with that amount being deducted from your business account. In the event of a chargeback, your business would also be charged a $25 fee.

Workiz will notify you of a dispute via email, detailing the reason for the dispute as well as a description of the dispute.

You may be able to recover your funds by contacting your client AND formally responding to the dispute.

A formal response to a dispute requires you to collect and submit evidence that helps explain why your service charge should not have been disputed in the first place.

For more information on gathering evidence in a response to a dispute, please see this article.

Providing evidence to the Workiz Pay team

Once you have gathered your evidence, you will need to submit it to the Workiz Pay team using the email template provided below. The Workiz Pay team will submit your response on your behalf.

  1. Copy and paste the text from the following section into an email message

  2. Replace the placeholder text with the information that corresponds to the dispute

  3. Attach the following files relating to the dispute:

    1. Invoice

    2. Estimate

    3. Job files

    4. Additional evidence


      IMPORTANT: Please ensure your files follow the evidence guidelines as defined here. The card issuer reviewing your response will consider a response incomplete if you do not follow the instructions.


  4. Send email to disputes@workiz.com

Workiz Pay dispute email template

To whom it may concern,

After carefully reviewing the details of the dispute, we would like to formally contest the chargeback made by [client name] relating to [Job ID] for [chargeback $ amount].

Client email

Enter the client’s email address

Client name

Enter the client’s full name

Client billing address

Enter the client’s billing address

Service description

Enter a brief description of the service provided to the client

Service date

Enter the date on which the service took place (MM/DD/YYYY)

Please review the attached documents, which invalidate the cardholders claim that the charge was worthy of a dispute, and find this dispute in our favor.

A list of attachments is as follows [remove as needed]:

  • Signed invoice

  • Signed estimate

  • Job files

  • Written communication with the client

  • Additional evidence

Sincerely,

[your business name]

Need more help? See related articles below:

Did this answer your question?