All Collections
How to request deposits from clients
How to request deposits from clients
Read our guide on how to easily request deposits from your clients using estimates.
Written by Kristian
Updated over a week ago

In this article, you will learn how to request deposits from your clients using estimates in Workiz.

In Workiz, online deposits can only be actively requested from clients using estimates. You will not be able to request an online deposit directly from a job or an invoice. You may, however, request and collect a deposit for an estimate, and then use that payment as part of the balance for a job or an invoice using one of the following methods:

  • Converting an estimate into an invoice or job

  • Creating an estimate directly from a job

Note: In order to request an online deposit on an estimate, you must first enable online payments by signing up for Workiz Pay.

To learn more about Workiz Pay, please see this article.

Requesting a deposit on estimates

  1. Open the estimate you want to collect a deposit for

  2. Scroll down past the line items and select Deposit

  3. Choose whether you want to request the deposit as a percentage of the total cost or a dollar amount, and then enter the percentage or dollar amount

  4. Select Save

  5. Scroll to the top of the page and select Send

  6. Ensure Let client pay deposit online is selected

  7. Select Send Text or Send Email as desired

What your clients will see

Your customers will receive an email or text message that includes your message and a link to view the estimate in the Workiz client portal. With a deposit requested, your clients will see two options:

  • Approve and make deposit

  • Decline

Note: Your clients will only see the option to approve and make a deposit if the estimate status is set to Unsent or Pending. Manually changing it to any other status will remove the ability to make a deposit online.

How you’ll be notified of a deposit payment

If your client chooses to pay the deposit online, you will be notified in the Message Center.

Linking an estimate deposit to an invoice or job

As noted, although you cannot request a deposit directly from a job or invoice, you may collect a deposit through an estimate and then link that estimate (and its deposit) to an invoice or job.

Converting an estimate to an invoice or job

  1. Open the estimate you want to convert

  2. Select Actions > Copy to invoice or Copy to job

After converting the estimate, the deposit payment you collected online will be listed as a payment on the job or invoice.

Creating an estimate from a job

Instead of collecting a deposit from a standalone estimate, you may start by creating a job, and then creating an estimate directly from that job.

If you collect a deposit from that job-connected estimate, you may then sync the estimate to the job. This will also sync the deposit with the overall job balance.

Need more help? See related articles below:

Did this answer your question?