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Porting your existing phone number to Workiz
Porting your existing phone number to Workiz
Learn what steps you need to take to port your existing phone number to Workiz.
Written by Kristian
Updated over a week ago

In this article, you will learn how to port your existing phone number to Workiz.

When signing up for Workiz, you will receive a free phone number to communicate with your clients using Workiz Phone. But if you have an existing phone number you’d like to use with Workiz Phone instead, you can easily bring that phone number with you.

It typically takes between four to six weeks to port the number — the majority of which involves your existing service provider coordinating with Workiz Phone’s service provider. The porting timeline is often heavily dependent on your existing service provider.

But don’t worry, there’s no downtime for your existing business number. Your existing number will continue to work throughout the entire process.

Note: Porting your existing phone number means you are adding an extra phone number to your Workiz plan.

Depending on your plan and account configurations, porting an additional phone number may result in added fees.

How to port your existing phone number

  1. Complete the port request form:

A customer service representative will contact you with a port date before the process is complete. Once you are provided with a port date, you can assign your phone number to a call flow in Workiz to ensure that you can begin receiving calls as soon as your number is ported over.

IMPORTANT: The call flow will not be active until the port date. Assigning the number to a call flow ahead of the port date is simply designed to ensure you do not miss any calls once the number is ported over. Your phone number will continue to function through your original service provider until the port date.

To learn more about how to create a call flow in Workiz, please see this article.

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