Customers often ask how to forward calls to multiple people at the same time. In this article, we will discuss how to have incoming calls routed to multiple lines at the same time, and why you might want to do that.

Why Should You Forward Calls to Multiple Users?

It's the best way to ensure that you don't lose a job.

For example, if there are four dispatchers in your office, you can have incoming calls ring to all four lines. This can be a good strategy to ensure that the call will be taken by a representative and that every call gets answered.

How Can You Forward Calls to Multiple Users?

Call groups are a great way to forward calls to multiple users or devices.

You can add and remove users or devices in a group and then choose them as a destination using the call flow builder.

  1. Go to the "Calls" page

  2. Go to "Settings"

  3. Go to "Groups"

  4. Create your group

Need more help? See related articles below:

Learn More About Workiz Service Phone

What Is The Workiz Dialer and How Do I Use It?
How to Set Up Call Masking

Monitor Your Field Techs with Call Masking

How to Select a New Number in Workiz

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