If your invoices are not syncing and you are seeing the "You do not have a tax rate of XXX" notice on your sync log, it means that you have used a tax rate in Workiz that does not exist in your QuickBooks account.
How can I fix this?
Log into your QuickBooks account and click taxes from your left-hand menu. Then, add the correct tax rate for your transactions.
Once corrected, you can run the Workiz QuickBooks sync again.
Note: If you don't see the option to add a new tax rate, you may be using the 'Auto Sales Tax' feature. Check out Set Up and Use Automated Sales Tax for more information.
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