{"article":{"id":18054363638161,"url":"https://workiz-support.zendesk.com/api/v2/help_center/en-us/articles/18054363638161.json","html_url":"https://help.workiz.com/hc/en-us/articles/18054363638161-How-to-cancel-a-job","author_id":17946747691793,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":18968960916113,"created_at":"2023-08-25T13:38:22Z","updated_at":"2025-12-02T18:41:44Z","name":"How to cancel a job","title":"How to cancel a job","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-02T18:41:44Z","user_segment_id":null,"permission_group_id":18034438652305,"content_tag_ids":[],"label_names":["Jobs"],"body":"

In this article, you will learn how to cancel a job in Workiz.

In Workiz, canceling a job is the preferred method of removing a job from your schedule. You may also delete a job, but that is strongly discouraged, since deleted jobs also result in the permanent loss of all the data linked to that job.

To cancel a job, you will need to update the job’s status.

Canceling a job

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  1. Open the job you want to cancel
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  2. Next to Status, select the dropdown menu and choose Canceled 
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    3. \n
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    If prompted, decide what you want to do with an existing invoice

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    1. Keep invoice: Cancel the job but retain the invoice for historical records

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    2. Delete invoice: Cancel the job and permanently delete the invoice

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    4. \n

Canceling a job will allow you to understand how many jobs your business is canceling on a regular basis.

The Job Statistics report will provide you with a visual representation of how many jobs your business has canceled over a certain period of time.

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Workiz also allows you to create sub-statuses to add more detail to explain why the job was canceled (e.g., Canceled – arrived late, Canceled – too expensive, etc.). For more information on how to create sub-statuses, please see this article.

With sub-statuses, the Jobs report will provide you even greater insight into the reason why your business is dealing with so many cancellations.

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